SMB Blog: Security Cameras

Tuesday, July 06, 2010

Security Cameras in Business

Here's another good tip about placing security cameras: Place security cameras in your document center where records are being copied or documents are being shredded. Do you think I am being over cautious? Well two points if I may: The first point is to refer to my story on March 29 2010: Why you should treat the temp well or the $14,465.63 postage stamp.

Here’s another true story I encountered in my business career. I did not see this one first hand, but arrived shortly after the incident and had this story related to me by people in the know. A few years ago, a local clinical lab had some disgruntled employees. It seems that a well liked employee was terminated for stealing some toilet paper (seriously she was stealing T.P.). This greatly enraged some of her friends. It also seems that this clinical lab was not playing completely by the Medicare rule book. One practice was that doctors (and only doctors) could assign a diagnoses code or ICD 9 code. In order to speed the process, this lab had employees that either rewrote or added missing codes. The disgruntled employees were made aware that the government gave out large cash rewards for cases that it could prosecute for violations. One night under the excuse of “working late to process some claims” a team of disgruntled employees who had been collecting records for a number of months used the companies own copying and mailing facilities to reproduce and send out the “doctored records.” This company lost millions of dollars in fines from the government. The team of disgruntled employees became millionaires including the woman terminated for stealing toilet paper! If you would like to learn more about security cameras for your business try this fine firm for your business security camera needs or call 877-422-1907 to learn more about it.

Looking for a GeoVison Security Camera System to help secure your small or medium business? Call www.CameraSecurityNow.com today at 877-422-1907 for a free phone consultation. Ask about the new Hybrid DVR/NVR surveillance solutions.

Wednesday, June 30, 2010

Camera Secuity for excellent customer service

Here’s a follow up to John Beagle’s excellent article about closed circuit cameras providing security against theft. Closed circuit TV’s allows, you the owner, to monitor your customer service employees.

I once was privileged to hear a true American success story by a guy known as “Kenney the Printer.” Kenny Fisher was looking to own his own business and had an idea that he might like to start a chain of dry cleaning shops, but was prompted by an idea when his son came home upset about the poor service he observed at a quick print shop where he worked. This give Fisher an idea. He went around scouting quick print shops in his area and found them to be sadly wanting in terms of cleanliness and courtesy. He started his quick print shops with a fanaticism to customer satisfaction. In his first year his shop reached the annual sales average for quick shops and now his revenue is SEVEN times that of a normal quick print shop. One tool he uses is closed circuit TV to monitor customer service. He cites many statistics about how poor customer service can absolutely sink your small businesses reputation. Also Kenny states how many marketing dollars it takes to bring one customer into your shop, a very eye opening figure. If you would like to learn more about what Kenny thinks is a vital tool for your small business, take a look at the site map of this fine business: Camera Security Now Site Map or call 877-422-1907.

Security cameras can not only be a vital tool for anti theft protection but can also be a powerful tool in ensuring that your customers are given world class service each time they enter your establishment.